All purchases (excluding sale items, special orders, electric bikes and bicycles shipped) are returnable within 30 days for an exchange or refund. All items being returned via mail (or otherwise not in person) must have a return authorization in advance; please email us for instructions. Items need to be in new condition. Returns must include original packaging and receipt, unless defective. To recover the finance charges we incur, a fee of 2.5% may apply on all refunded credit card payments, whether for deposits or purchases. We may charge labor to remove any accessories or reverse modifications made to returned bikes.
Sale items are returnable for store credit or exchange only. Sales of special order items, and of all bicycles that we ship are final, unless defective.
We strive to offer exceptional customer service. If ever we fail at this, please tell us, and we will do what it takes to make it right.
Shipping & delivery
We use carriers that provide the most efficient service at a reasonable cost to ship your order. When selecting a shipping method, please be aware that your shipment may ship via an alternate carrier, as long as the delivery time frame is maintained. You will receive a tracking number via email once your order ships. Orders received by noon usually ship the same business day. Orders placed on weekends or holidays will ship the next business day. If you have a specific date that your order must arrive by, please contact us before placing your order. FedEx and UPS will not deliver to a P.O box, so shipments to these types of addresses will be sent via USPS. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the estimated time frame.
Some items cannot be shipped to APO, FPO, or DPO addresses, or shipping methods may be limited. We will contact you before shipping your order if we are aware of any issues.
We do ship to Canada, but otherwise we do not ship internationally - Sorry.
We ship most bicycle orders fully assembled in the original box. You will be responsible for unpacking and disposing of the packing material. In order to provide a shipping quote, we will need your full street address and zip code.